Customer information
Support
Straightforward help for the most important account and product journeys.Access problems
- Confirm you are using the same sign-in account that owns the wardrobe.
- Retry once on a stable connection; do not repeatedly submit a paid AI action.
- If access still fails, record the device, browser, approximate time and exact message—but never send an OAuth code, token, cookie or password.
Photos and recommendations
- Use the original JPEG, PNG, WebP or iPhone HEIC photo up to 24 MB.
- For Rate My Outfit, a full-length, level photograph gives the strongest evidence; the app will attempt to rescue darker or softer images.
- If an outfit is incomplete or unsuitable, retain the occasion and visible item details when reporting it. Never include another customer’s information.
Account and privacy
Open Fit Profile, then Account & privacy, to download your data or permanently delete the account data.
Private-test contact
During private testing, reply through the invitation or testing channel that gave you access. A dedicated, monitored support contact for The Wardrobe Lens and a response-time commitment must be configured before App Store submission; this page intentionally does not publish an invented or unmonitored address.